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Houses are built with a 10 year guarantee. They stated it would be on a type 1 sub base and materials used to provide a long lasting finish. I did specify the stone to be used based on their recommendations. I didn’t say that they used cheap materials, by their own admission though they did say...

I don’t need to ascertain how long it should last, the law does this for me in their 6 years period as stated above. However, I would say a patio should last at least 10 years and much longer if care is taken of it. I was involved in laying a york stone patio in the 1970’s, it’s still there now.

Citizens advice state, I can get quotes from other paving companies to rectify the problem and it will be charged to the original company. The Consumer Rights Act 2015 covers a purchaser for 6 years for this type of problem. I do not need to give the original company the opportunity to repair...

The original quote stated ‘Paving to be laid on full beds of wet concrete to provide a long lasting stable finish. Paving joints to be pointed using the traditional mortar method to compliment the natural look of the chosen paving.’ Thanks for the responses, I asked them to come and look at it...

Had a patio laid professionally in 2018. A few months later I called them back as some of the slabs sounded hollow underneath. They lifted them and reset saying the mortar was faulty. Roll on 3 years and much of the mortar is coming away, stones now loose, called them back again, they said the...