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This whole system has been sitting around for a while waiting to be fitted so it missed out on the upgrade. Was very impressed with Texecom when he said they would send me a replacement.

My smart com is an older version, too old. I found another thread on here regarding the same issue and discovered that I need a newer SmartComm, have spoken to tech support and they are going to send one out so hopefully that will sort the issue. thanks for the reply though.

Hi. I'm trying to connect my panel to the app and the cloud. It shows up as a site in the cloud service but when I'm trying to verify the panel (having entered an app code and engineer code) it keeps coming back "with response from comms was null". It also does this with the app on my phone. Im...