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Open the case, press the sync button 5 times within 3 seconds, all 5 LEDs start flashing and then once booted the cloud icon just continues to flash.

I’ve reset the smartcom by taking the cover off, then pressing 5 times until it reboots, I can see it’s successfully restored as it’s now broadcasting its own network. So I now plug in my ethernet cable and I can see an amber light come on the switch, no response from the smartcom though

tested multiple cables and still no joy. Been on the phone to tech support and they think it may be a problem with the port on the SmartCom but I'm not sure (as it was working only a few days ago and nothing been plugged/unplugged to it). Came across this thread...

Ok, so got everything back up and running including me changing the engineer code. For some reason however the smartcom only works via Wi-Fi and not when hard wired via Ethernet. I’ve reset the smartcom a few times and make up a new cable too, still won’t connect via Ethernet. I’m assuming this...

I managed to get it NVM reset by shorting two pins on the chip, found it on another site. Now to work out how to commission to get basic smart com on first!

I suppose I need to try a full factory reset, but I do this is it possible to backup my config with regards to zones and outputs etc via wintex?

I’m not sure what to say, I’ve asked the installer and he said the code be usually uses doesn’t work, so either I changed it (I doubt it), or he doesn’t want to share it with me. So if tamper secure and holding the load defaults doesn’t do anything, does that mean I’m locked? Or do I need todo...

It doesn’t do anything (as per page 17) I’m guessing this means it’s NVM locked? No bleep at all

Can you link me to anything please? I’ve done as late 47 in the manual but when holing the lid tamper in (so thinks the lid is on) and holding the “load defaults” for 6 seconds nothing happens. I’ve done as you said on the smartcom, even tried new Ethernet and it still flashes on the cloud symbol.

I’ve seen their YouTube channel on how to factory reset the panel. If I do this though I’ll have to get the installer back out as I don’t know how he set it up or programme it. What I mean is if I connect via the cable to wintex (and not smartcom as it’s not working) I can manually change the...

ah I assumed this, if I connect via USB-COM will I be able to change the engineer code / confirm devices without factory defaulting everything?

Can you give me more info on this please. So disconnect the battery, disconnect the mains. Connect the mains and hold down the default button (for 5 seconds?). This will reset the engineer code and user codes but will still maintain all the programming and settings? I’m guessing I’d still need...

It just says **** from the last time I accessed it. I obviously cannot re-connect to the main panel as smartcom isn’t being detected.

How would I tell if engineer is locked or NVM? (Is that what you mean?)

Sorry not sure if you read my post fully, I don’t have the engineer code…

So in my infinite wisdom I decided to move my premier elite 24 keypad to under the stairs closer to the main box. got everything working as expected but now smart comm isn't being detected so I can't get back in via Wintex to confirm. Even worse, my installer doesn't know the engineering code he...