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I guess that could be a solution but still a short term one as ideally like to have it running direct from router. Seem to be going round in circles, and the only way to find out root cause is either issue with router or issue with alarm unit both of which I am struggling to get a replacement one.

Hi just checked smart set up Is off. I have contacted BT and they have ran remote diagnostics tests and suggest there is nothing wrong with smart hub 2. However still having same app to alarm connection issues today.

Hi, yes it was a lot better before I changed hub, however no other issues on any other devices. Based on your experience would you expect the app to work at least 95% of the time when opening and trying to set alarm.

Hi, thanks for getting back. The WiFi card was mentioned and the installer has changed 2 of these now. Last time he came he replaced the battery in alarm also, so would have had to power down. We have had the alarm since 2019. I’m wondering if it’s a possible faulty unit, amd what kind of...

Hi looking for some advice or fix to and ongoing problem I am having with my Pyronix Enforcer and being able to Use myHomeControl 2.0 app. Since I have switched from BT Homehub to BT Homehub 2 I am have real issues being able to access the alarm via the HomeControl 2.0 app. I get the can’t...

It’s for the Wi-Fi, homecontrol2.0 app subscription is £36 plus vat

hi thanks for getting back, was a little shocked to see this added to my annual service and app subscription with the invoice totalling £340 inc VAT, have questioned the charges with company. looks like charge is for 3 x Deltabell wireless sounder new battery, 6 x cr123a lithium battery and 1 x...

Hi, hope someone can advise on costs i can expect for replacing Panel,keypad,bell and zone batteries on a Pyronix alarm for a house? As I have just been quoted £129 plus vat? EDIT this is just for the batteries, not the fitting kind Regards simon

had for about 4ish years, so probably not the 11. Tbh I pay a yearly service charge to the company that installed it. Was hoping it was a quick fix that maybe an issue with the app that is easily sorted. Sounds like something more complicated so will contact company to come a take a look.

no, didn’t fit myself so have no idea How to do a complete power down. Wi-Fi strength shouldn’t be an issue as its only 2m away from router and all other devices are running on 60ish mbps.

Hi, yes it is but it’s the new BT so unable to split like the last one.

Hi, having some sporadic issues with the Homecontrol2.0 app connection to my Pyronix Enforcer alarm. it was working perfectly fine for sometime but now I’m really struggling to access and set alarm using app. I get two error messages which can alternate one is Error Connecting suggesting i need...