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With this in mind would you reccomend the best course of action be to tell the customer to contact their insurnace company or building management company? Anything below the solid structure is out of my remit.

Thanks for the replies, the quality of these photos isnt great but here is the source. I have never heard of heave before but some reading has made me think this could be the case. It is not like vast amounts of soil have pushed up, but the dark patch around the blue mdpe pipe is wet soil when...

I was recently called out to look at various jobs in a ground floor apartment. A survey had flagged up damp in some walls and the tennat complained of bugs coming in via the kitchen plinth. What i observed was wet mud around where the blue mains mdpe pipework came into the property, through the...