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Shots fired......lets see how they respond On 25/07/2022 we purchased a sales contract for a Heating System from your company iSafe Gas. Since taking possession of the goods, we have had the following issues: -  Damage to kitchen ceiling post leakage of new system.  Issue with valve on...

Apparently Telford don't have an engineer who covers my area, though I do live in a very rural part of Scotland, 7 miles south of Glasgow LOL

Agreed, it doesn't really make any sense other than the fact they are ****ed off with this install. I'm going to check with Trading Standards what the situation is and give them an opportunity to fix it. If the won't then I'll get it done my self and take legal advice.

Telford initially said the cylinder needed to be replaced because they could not tell if there was an internal issue as opposed to the PRV leaking. The installers have also not had any who knew what they were doing in to look at them, the guy that came in to fix the leaking boiler said he...

Just received this from the installers, legally are they correct? Thank you for your patience. We have been in touch with Telford over the past week providing them with information required. Having one of our engineers on-site and identifying the fault with the cylinder PRV we believe...

This install has been a nightmare, with loads of issues and yes they are probably as p****d off with me as I am with them. They've had to return several times to fix leaks, an exploding radiator and generally poor workmanship. I can say with my hand on my heart that I'm not one of these moaning...

The installers are now suggesting that the valve (where the leak is coming from) is changed rather than the whole cylinder but not even offering to do that. They obviously lost their shirt on this installation and are trying to avoid any other cost, at all costs. See the email they sent to...

Yeah

Update. The installers are saying it's a manufacturing fault, not an installation fault so it's up to me to deal with it directly with the cylinder manufacturer. I'm unsure where the ownership of this problem lies...any thoughts?

Yes, it is a camera, the system was losing pressure and rather than crawl through the cupboard to check I installed an old camera I had lying about to keep an eye on it. Thanks fully I've found the leak and the pressure is stable now, though Trace and Access isn't cheap and I've now got a...

They had to open up the back of a cupboard to get the cylinder in and then put it back as it was. However, I think they put the cylinder in first then put the pipework and boiler in afterwards so it could well be boxed in. I still have access via a smaller cupboard. Pictures speak a thousand...

Everything was sourced/supplied by the installer

Hi, I had a new central heating system installed last year, moving from an old Ideal Mexico Boiler in the kitchen to a Worcester Bosch Greenstar 3000 installed in the eves of the house along with a Telford Tempest Horizontal tank. For various reasons the installation had to be in the eves of...