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Just to clarify, as our system isn’t making arc calls during system set/unset. Are we basically saying the arc will therefore not know what our alarm state is; and should there be an alarm trigger there’s a chance the arc may not correctly respond ie police response in a confirmed alarm? If...

Thanks! Yes the monitored setup is a police response. Hence, concerned that the setup was not quite right. So would it be recommended that i just reach out to the installer and get them to adjust the programming such that when i do a system set (regardless if its full or night) that it'll...

Yes correct, first screenshot (below) i took when the installer was present, and we armed the system. This appeared to do both Full set and Night set. However, it did not make sense to arm both full set and night set at the sametime i.e. full set is the same as night set with the exclusion of...

As it stands, I can only arm Full Set A or Night Set B. I can't arm multiple areas. I should add that on the day of the install, I came across an issue with the remote keyfobs later that day and some further changes were made. This meant that i am only able to arm Full set A or Night set B (I...

Yeah have contacted but waiting for them to get back to me.

Ok, tried doing a full set (via remote app). First instance I used a normal user and waited 5mins after arming then checked the logs and no arc checks. Second instance, I used the manager user and waited 2mins after arming and samething...no arc checks. For the experience installers, can I ask...

First time was remotely via app, and other time was via wireless keyfob. However, over the last few days i've been arming via the remote app (and seeing the same behaviour i.e. no arc start/ok shortly after arming.) But as mentioned before, i do consistently see the arc start and arc ok logs...

In the first photo, I've armed the system and immediately it appears to have called the arc and confirmed i.e. 26/04/24 13:25:27 - Armed system 26/04/24 13:25:28 - ARC call start 26/04/24 13:25:29 - ARC call OK However, in the 2nd/3rd photo, I've armed the system but does not call the arc...

Hi, Recently got Homecontrol setup with our Arc monitored alarm. Can someone advise on what the following mean (assume it’s verifying connectivity to the Arc from our communicator) and should I expect to see this immediately after I arm the alarm? Arc call start; Arc call OK; Notice it doesn’t...

do you know what the arrangement is with these csl connected units? Unlike the digiwifi modules, I can’t easily find a price for this hardware. Are they only provided as part of a 12months ARC contract, so effectively the hardware is free w contract but installers would have to charge for their...

Anyone have experience of the CSL Connected modules on a pryonix EURO 46 panel. Would I be correct to understand that a CSL Connected module will provide BOTH ARC connectivity for signalling and also HomeControl2.0 App functionality via this SIM based module? i.e. Two for the price of one...

Its a bit wooly tbh... https://static.aviva.io/content/dam/document-library/risk-solutions/aviva_security_-_intruder_alarms_-_guidance_for_customers_lps.pdf However, i guess 1) Use of NSI or SSAIB approved alarm companies 2) Grade 2E for audible only alarms For monitored alarms▪ Grade 2 for...

Yup I take your point. Appreciate the engineer codes are locked down to protect both parties - liability on the installer, and likewise prevent unintentional changes from customers that impact alarm functionality i.e. deleting pir devices etc. So would be something i'd accept (not getting...

I've had this deal £15-17 for last 9-10 years secured during the initial new build. So do appreciate it was a good deal. However, that's no longer as its going to be £37. I'm not sure if that's a great deal anymore. But curious as to what your thoughts are on £37 for monitoring and all...

Do you mean in terms of access to the alarm engineer code? Is that what you are referring to? I would like to retain the engineer code, but i would not tinker or change any aspects of the alarm config if thats what your asking? This is something i would definitely leave to the installer (or...

Thanks for confirming. Thought that was the case. I just curious, on the pyronix cloud account registration there's the option to setup under user or installer type. As you've confirmed that installers get cheaper sub costs. What's to stop anyone registering under an installer? Is there...

At the time the installer mentioned it would be about £40-45 for the sub thru them. But i didn't know the details of how this was setup until now. However, hinted that I heard the general sub costs were £12 but £36 via pryonix. But the response for the difference in price was that i'd get...

Hi, I’m in the process of looking for a supply/fit install for a Euro46 and DigiWifi for app functionality - HomeControl2.0. I have a software development background so relatively technical and i have spent some time investigating the registration/setup process involved for App control ie...

At my new quoted prices it’s not worth it. Likely cut things back to.. Sounds like you have a standard contract that just covers an annual inspection if I’m right? So any call-outs are not covered. £168 seems abit much for what you get? As a typical service might only be £50-70. Thanks for...

At the moment I’m paying £17 per month but will be increasing in May to £37 per month for Arc monitoring and comprehensive maintenance (includes 2 inspections annually, unlimited call outs and covers all equipment if faulty) No app subscription, as my alarm doesn’t support this. The provider is...