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I suggest this is your last option, but if you paid by credit card you can make a claim against the installer. Whilst they may equally be in a tight spot, this is certainly not your fault and probably an issue with the quality of the hinge or how it was installed. Both of these are the result of...

Wouldn't it be best to remove the step completely. This would give you easier access to the void making it easier to repair. The step serves no purpose anyway. It's literally the same height as the door ledge.

It would send a clear message though... Not that I condone lethal violence, either be said thugs or the police.

Friday, we're out for a family meal but as the designated driver, I'll be on the tap water!