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He’s been out 4 times and tried fixing the issue. He’s already siliconed on the exterior where the glass touches the frame (not sure if this is normal to do), siliconed underneath the glass unit by taking out the interior beading (see picture). I would like some help to know if the product is...

Hi, please can I get some help. I’ve had new windows fitted but water is getting in the second track as in the picture I’ve attached. Should water be getting in this track, I know it’s ok for water to get in the track with the weep holes but the second track does not have weep holes and is...