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That's interesting. I'm not a plumber but wouldn't it be sensible to do a power flush before considering replacing a boiler? My mum called them because the boiler went off and she couldn't start the pilot again. But they arrived with a bill for a deposit and gave here two or three replacement...

I paid the invoice to the company A&D plumbing services not the engineer himself - that was nearly 2 days ago and I still have no details of the guarantee or the user manual, but I did get an offer for a chemical power flush for £625.

I live in Tokyo and she ordered it when it broke - took me some days to book a flight. Reel your neck in.

I mean the guarantee - I'm paying for that too but I have no sight of it.

They are gas safe registered and Oftec accredited, but this tactic of leveraging payment from an 85 year old is dodgy. It may have something to do with the fact that the boiler and fitting cost over £3,000 and that's about a grand more than I would have expected for her house size. As an option...

Mum ordered a new boiler and after the plumber put it in we received the bill, but no user manual, gas safety certificate or details of the guarantee. Unfortunately, my mum didn't ask for details of the guarantee before it was fitted so who knows what is excluded. I asked for it to be sent and...