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Yes that is a fair point if they insist they don't want a downpipe they can pay to have mine pushed out so its level again, but I doubt they will entertain that given the cost. Here is a pic of how it looks at present

My neighbour has had External wall insulation installed, previously the gutters on our roofs were joined and the down pipe runs down my property. Now because of the wall insulation her gutter facia has moved out so its no longer level with my property so a contionous level gutter between both...

Adding some pics if it helps, can't see the soft sections which is most part of the roof but stepping on it it's really soft/ bouncy

Had an 6m extension done 6 years ago with a Fibreglass roof. Recently had someone over to take a look a main roof but noticed the flat roof on extension is really soft when walking on it. Have no leaks when it rains in the extension, any ideas what's happened to the roof. Scenarios: 1. The guy...