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    Helping customers pick flooring online — what questions do you wish they asked first?

    Oh wow, you're so right! I've definitely been to friends’ or family members’ homes where they were super excited about their new floors—but the room ended up being way louder than before. I never even thought about how much soundproofing matters! Not just for them but for neighbours. This is...
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    Helping customers pick flooring online — what questions do you wish they asked first?

    Really appreciate you sharing this — it's exactly the kind of feedback we need to hear. You're right, a lot of first-time buyers don’t realise how important things like subfloor prep, expansion gaps, and proper locking systems are until it's too late. We’re trying to get better at explaining...
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    Helping customers pick flooring online — what questions do you wish they asked first?

    I’m on the supply side — we’re an online-only flooring store — and I’ve been trying to improve how we guide first-time buyers. From your perspective as a contractor, what do you wish homeowners understood before choosing a floor? Things like subfloor prep, transition pieces, or expansion...
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    Installing floors for a beginner :-)

    Hi all For those of you who’ve done your own flooring — what type did you find easiest to install for the first time? I get asked this a lot by new DIYers looking to refresh a room on a budget, and I’d love to hear more real-life experience. Personally, I think click-lock vinyl or...
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