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Honestly thank you all for your help, I’m an idiot… I had not clicked into user menu on the pad, so sorry to have wasted all your time. Thank you working now. Again sorry none of the guides mentioned this step, they just said update the wifi. and when I had been looking for the app code I was...

Logged into the panel entering the master code, scrolled through the menu but there is no generate app code, I believe before I have done it through the app before but the app isn’t connecting due to the cloud issue, I don’t mind calling an engineer for it, just wasn’t sure if there was a step I...

This option doesn’t exist, it recognises me as master but there is no option for generate app code

Yup, it’s showing connected on the router, just smartcom now won’t connect to cloud

Hello, the v6 info came from the last service so not looking good. I initially just connected to the smartcom after opening the box to get the network details. Long press on the WiFi button before changing the details, that’s when the issue first appeared so tried a power cycle and, pressing 5...

Hello, I have a Texecom alarm system installed with the smart com, generally it’s all done by an installer but I recently changed my router and didn’t fancy paying someone to update wifi details and did it myself, however since then the cloud led is just flashing and will not connect. I left it...