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Thanks very much for the replies,especially the lengthy informative one from Paul. From what I've read about Ideal's 'response' to customers' complaints, I don't think I'd get very far. The best response I could give, would be by not buying or recommending an Ideal boiler ever again. I'll...

Why?

As someone who has just experienced the Ideal Response 120 combi 'knackered heat exchanger syndrome'.......briefly had the boiler installed just over 5 years ago, has functioned really well but seriously died yesterday, I'm now searching for a new boiler. The pipework from the meter to the...