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The fridge works reasonably OK, but the freezer intermittently defrosts food. currently there is no cooling at all in the freezer section. The unit is in a cold area (about 5 degrees). Any ideas?

I have a 2.5 t/e feed from the CU to the immersion cupboard. The cable goes to a 13amp DP switch. An unswitched feed goes to a water pump which draws 2.5amps when in use. A switched feed goes to an immersion timer, then to the element via a junction box. The immersion is used daily for several...