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many thanks for your time. :)

The heating is off and the boiler will not relight. I cannot see a pilot light through the sightglass. And just switching off and on again without a reset button doesn't seem to make any difference. There was just a low hum, so I switched off the electricity.

Just gone and checked it again! Definitely can't be pressed in. Unless that means that the problem with the boiler is not reheating and might be something else. Would the button be rigid if it was something else?

There's only a plastic cased thing, rather than a button which could be pressed in. If that makes any sense! The manual (and online manuals) says there should be a button there. My mother does remember an engineer saying that it wasn't there, but can't remember where it was! thanks

The pilot light has gone out on my mother's boiler today. It is an old style Ideal classic standard FF60 fanned boiler. Nothing has been done differently, nothing replaced recently although it has been on more over Christmas. The manual suggests pressing the overheat reset button - said to be...