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well, when he was replacing the valve he had a look at the wiring to the boiler and used the fault checking algorithm in the boiler's manual but as there was no problem with the boiler at that point and I hadn't asked for a service I wouldn't call that a proper service, more of a cursory glance...

last year in the summer. We did have the hot water valve replaced in May as it was sticking and causing control issues, and the person who did that gave the boiler a once over, but not what you'd call a full service.

Need some help here to see if I can get our heating / hot water working again. This morning the heating and hot water came on fine but when I came downstairs the boiler was making a strange noise like it was straining and there was no sign of flame in the viewing window. I turned the...

Can anybody give me any insight into Storm Heating, a company that does work for Homeserve? I've had reason in the past to complain about Storm to Homeserve and this week have cancelled my policy of central heating, electrics, draining and plumbing insurance with Homeserve because of Storm...

Well I think I'll try the route offering to find them a plumber who can sort it and hope for the best.

Thames Water and the council say that the pump isn't notifiable so unless the neighbours will listen to reason it will be the environmental health, so if anybody else has any ideas about what to suggest to the neighbours I'd be really grateful

thanks, I'll be calling Thames Water and the council in the morning. I'm presuming then that if it is notifiable and they've not notified the appropriate bodies that they will have to do something? All seems a bit much for an extra 3sq feet of space in the bathroom and improved cistern filling...

I suppose I could try to be a nuisance too but I really want just to sort this. Can you tell me what you mean by notifiable? To whom? If it is notifiable does that mean there's somebody I can contact and say you know this pump that was fitted at such and such address -- it's noisy can you ask...

I am being driven slowly batty by the water pump my neighbours (semi detached house) have installed in their loft; it vibrates down our party wall causing a low-level humming in two of our bedrooms and the living room every time they open the hot water tap, flush their upstairs toilet, run the...