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Fair comment. I hadn't considered that. Thanks. That makes the price easier to comprehend.

I agree entirely that the firm was probably not under any obligation to change its bill. In law I'm sure that I have nowhere to go with this. However, the firm is a member of the FMB and I think that this may well be a form of sharp practice. We used a firm which we believed to be reputable...

I wonder if anyone would be so kind as to comment on whether I should take this matter further. We required some minor repairs to our roof. Someone came from a dedicated roofing firm and outlined what needed to be done. The written quotation arrived shortly thereafter. It reads: Repairs -...