Shower not fitted properly excuse on warranty repairs

[23vc]

I’m on my 3rd triton concentric mixer shower in 10years, basically the same model, exposed thermostatic jobbie, current one is a Verne, previous one was a Dart. Temperature selection just seems to stop working after a couple of years, I can’t see any issues with water pressure, other thermostatic shower (bristan bar mixer) has been fine. This time I kept the receipt and bothered to register the shower, and got triton coming out next week. They’ve reiterated to me several times that if they find it’s the installation at fault, they won’t touch it and will charge me £85.
Just wondering what others experience are of these situations and what is likely to constitute “bad installation” - it’s correctly connected to the supply, inlet filters installed, temperature preset button set correctly etc ... not sure how else you can install a mixer valve wrongly?
I’m crossing my fingers they’ll just fix it, but something tells me I’m going to get an excuse and a bill.

 

[undertrained]

IMHO and experience, stuff like this is due to it being piped incorrectly like unbalanced supplies, crossed connections. Other things (as they don’t just do mixers) on electric showers if the water entry has been made to fit (cut a hole in the unit), or incorrect cable size. If you believe it to be installed correctly then you shouldn’t have anything to worry about.

 

[KenGMac]

23vc, good evening.

Yes I see where you are coming from.

If the "Specialist" from triton finds some sort of a [shall we call it] defect ask for a full report. If you can then have your own "specialist" have a look

Was the installation paid for on a credit card? if so there are some recourse's open to you as regards "faulty Workmanship or materials?

The following does not make for good reading?? [there may be more such sites??]

https://uk.trustpilot.com/review/tritonshowers.co.uk

Do you have any insurance cover [not household insurance] where all your "white goods / drains / Etc " have cover if so there may be a way under that form of insurance to make a claim for the "failed" equipment, or??? they may have a "tame" "Engineer" ??

If all else fails a concerted Social Media campaign can at times work miracles???

Ken

 

[23vc]

Was the installation paid for on a credit card

I installed it, along with dozens of others which work fine. As I said above, not sure how you can install a thermo mixer wrong.

The following does not make for good reading??

Agreed.

 

[KenGMac]

23vc, good evening, again.

OK understand, there is a lot going for you in that because you have fitted [your own one] + many. many others, which I presume are still functioning, will lead to a very interesting "discussion" with the makers "Specialist Expert"

Suggest you "spook" the "expert" by either recording or taking "Precise careful" notes, [This takes some time and get the expert to agree to what you are / have transcribed] and make it obvious that this is exactly what you are doing?

Also when the expert arrives make it clear that you know exactly what you are talking about and have knowledge of??

If possible get all the various "credentials" claimed to be held by the firms expert, name of Company employing him? list od accreditation held by the expert + his employer. Keep it professional [i feel i do not have to say that] and as above "spook" the Engineer.

Ken

 

[23vc]

Thanks, food for thought. Wasn’t planning on being there to meet him, but might change plans on that. Pain in the aris.

 

[KenGMac]

Any chance of exerting more "pressure" on the "Expert"?

How about pulling in a favour or two, ask any "Suitably Qualified" mates to attend?

Just make sure from the outset you ensure that your credentials are in plane sight, as well as anyone else that you can drum up??

Some may call it "intimidation" I call it, calling out the supplier given some of the information on the site previously posted, i do not like bully boy tactics by suppliers of at times inferior goods??

Ken

 

[dilalio]

IME, manufacturer's "engineers" are briefed to identify any condition they can to void a warranty claim and charge a callout fee.

Water condition (hardness etc) is a popular one and recommendations to have a softener installed is often suggested!

Its ridiculous and winds me up... They should make the products suitable for the supply network available throughout the UK, or make it very clear on their sales literature which regions are covered, via a simple colour coded map! But this would affect sales so they resort to hiding such conditional clauses within biblical length warranty small print.

 

[23vc]

I’m tempted to just refuse to pay up on the day and say I’m going to dispute it or whatever, not really sure how far that’d get me though. Particularly if they claim something like I didn’t use their supplied rawlplug or something which has no bearing on the issue.