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- 17 Sep 2004
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I have a laptop with Windows 7 and recently bought a new wireless HP printer. After a struggle I got it set up and it worked.... sort of.
Sometimes it does, sometimes it doesn't.
After many attempts I've established:
* the printer screen shows "connected"
* the laptop also shows the printer as "connected"
* pressing "print" from Word /Excel (Starter version) error message "printer not found" or printer not connected.
I can print perfectly from within Internet Explorer, or even from the Notepad so both the printer and the wireless network work.
It seems to be Office Starter that is causing problems
a) is this likely/possible?
b) what else can I do/check?
ps - I've read that Firewalls can cause issues, but swiching off the FW does not help.
Sometimes it does, sometimes it doesn't.
After many attempts I've established:
* the printer screen shows "connected"
* the laptop also shows the printer as "connected"
* pressing "print" from Word /Excel (Starter version) error message "printer not found" or printer not connected.
I can print perfectly from within Internet Explorer, or even from the Notepad so both the printer and the wireless network work.
It seems to be Office Starter that is causing problems
a) is this likely/possible?
b) what else can I do/check?
ps - I've read that Firewalls can cause issues, but swiching off the FW does not help.