Hi
We had a raven heat boiler installed at the back end of September. Soon after it was installed we noticed we had no hot water. We went up to the loft to look at the boiler and a red light had come on.....When we looked this up it was over heat/failure to ignite.
We phoned raven heat who told us that we needed to contact out engineer which we did and he got advice from them and said its possibly because its a micro board. They suggested some things and he also turned down the water and heating temp on the boiler. This was fixed temporarily however today ive had to go to the loft to turn it off and on again 3 times....it seems to be worse when we have the hot water and heating on however it does go off when the heating is on and we don't use the hot water.....weve been in contact with our engineer again and he is reluctant to come back out so was hoping somebody could maybe give us some suggestions!?
Thanks!
We had a raven heat boiler installed at the back end of September. Soon after it was installed we noticed we had no hot water. We went up to the loft to look at the boiler and a red light had come on.....When we looked this up it was over heat/failure to ignite.
We phoned raven heat who told us that we needed to contact out engineer which we did and he got advice from them and said its possibly because its a micro board. They suggested some things and he also turned down the water and heating temp on the boiler. This was fixed temporarily however today ive had to go to the loft to turn it off and on again 3 times....it seems to be worse when we have the hot water and heating on however it does go off when the heating is on and we don't use the hot water.....weve been in contact with our engineer again and he is reluctant to come back out so was hoping somebody could maybe give us some suggestions!?
Thanks!