British Gas Homecare Scheme how long before you can call....

[GadgetDaddy]

......a fault in on a new contract

Straight away?
2 weeks?
1 month?

Cheers lads

 

[Andygasman2010]

When did your contract start?

When did the fault appear?

Have you had an initial inspection?

 

[GadgetDaddy]

hiya,
Contract taken out online 7th May
Fault tonight nothing happens when water or heating buttons pressed
Not had initial inspection yet
cheers for the reply

 

[Agile]

British Gas here.

Just checking yor boiler's history!

 

[Agile]

Hiya guys,
We have the above boiler and almost on a daily basic either the water or heating does not come on when I press the +1 hour button on the Timer, literally does nothing a "0" just stays on the boiler however if I switch off the boiler completely for 30 seconds switch it on press the +1 hour timer button it comes on

Any ideas gratefully received

Well its obvious that you had a fault BEFORE you signed up to the Homecare. Many will make judgements on that!

However, all is not lost! Thay will take on board that situation. But they do CHARGE more!

They expect it to be all working when they do their inspection which at busy times can take weeks!

Of the schemes that do quote a time then most say you cannot make a claim within two months!

There are several BG engineers who visit this site but they all seem quite junior and dont even have access to the full BG database so dont worry about them!

Tony
__________________

 

[Mr Smyth]

Call BG and explain and ask that they change your contract to a fixed price repair. Otherwise it is chargeable.

 

[twgas]

If the initial inspection is carried out within 4 weeks of you taking out the contract ANY fault is chargable (unless you told them and agreed an extra payment), after the 4 week period it's up to the engineers judgement as to whether the fault already existed or not, and he will charge you accordingly (well that's how it's done on my patch).

 

[GadgetDaddy]

ok lads thanks for the advice, I will ring them and take my medicine

 

[nickso]

Well its obvious that you had a fault BEFORE you signed up to the Homecare. Many will make judgements on that!

However, all is not lost! Thay will take on board that situation. But they do CHARGE more!

They expect it to be all working when they do their inspection which at busy times can take weeks!

Of the schemes that do quote a time then most say you cannot make a claim within two months!

There are several BG engineers who visit this site but they all seem quite junior and dont even have access to the full BG database so dont worry about them!

Tony
__________________

what in ****s* name are you waffling on about?

i don't think a single point in that collection of nonsense was even close to being correct.

 

[Boilerman2]

Our company has a One Calendar month rule, contract signed on 1st May will come into force on 1st of June, when the first service visit will be arranged, any breakdown within this one month period is charged at our standard schedule of rates this is done to ensure that we don't get landed with a load of c**p!!

 

[nickso]

Our company has a One Calendar month rule, contract signed on 1st May will come into force on 1st of June, when the first service visit will be arranged, any breakdown within this one month period is charged at our standard schedule of rates this is done to ensure that we don't get landed with a load of c**p!!

pretty pointless contract then.

 

[gas_man_gaz]

i personally charge for all repairs if they haven't had a first visit, unless the part is really cheap or its a easy repair

 

[Boilerman2]

No nickso it isn't pointless - our service & Breakdown contracts are very good value - however there is alway someone who has a boiler or system that is a load of rubbish, who sign up today -suprise suprise have a MAJOR FAULT tomorrow, expect U to fix as part of the contract (U loose a fortune) next year when the renewal of contracxt is due they cancel!!

How is any company going to stay in business in these circumstances?
It is very common for a system to be in working order for at least 30 days before being accepted on a fixed contract - our 1 month rule is a very effective way on ensuring that we don't get ripped off by "Customer from hell"

 

[nickso]

No nickso it isn't pointless - our service & Breakdown contracts are very good value - however there is alway someone who has a boiler or system that is a load of rubbish, who sign up today -suprise suprise have a MAJOR FAULT tomorrow, expect U to fix as part of the contract (U loose a fortune) next year when the renewal of contracxt is due they cancel!!

How is any company going to stay in business in these circumstances?
It is very common for a system to be in working order for at least 30 days before being accepted on a fixed contract - our 1 month rule is a very effective way on ensuring that we don't get ripped off by "Customer from hell"

hey whatever gets you business that you want is fine by me. surprised you take the crap on though, most don't.

don't understand why you don't either exclude major repairs from the first month or simply add an excess.

 

[Andygasman2010]

Tony, what's this full BG database you're on about? Is it a magical book of answers!?!