Hello,
Hopefully this is in the right section of the forum.
I have just moved into a new house and am having problems getting a broadband connection. The previous owners of the property have told me they had no issues at all.
I reconnected the BT landline through BT's online system and my phone and sky lines work fine.
However, when trying to get broadband installed firstly through Sky themselves they informed me that they no longer offer the service in my area which they tested through my phone line. This is slightly odd considering I can pick up a wireless Sky broadband signal from one of my neighbours.
I have gone through several other providers using their online testing service who tell me there is service in my area but cannot give me a mb/s speed.
I've now used the BT broadband availability checker online which says the following:
"Your exchange is ADSL enabled, and our initial test on your line indicates that your line should be able to have an ADSL broadband service that provides a fixed line speed up to 1Mbps. However due to the length of your line the 1Mbps service may require an engineer visit who will, where possible, supply the broadband service.
Our initial test on your line indicates that your line may not support a reliable ADSL Max broadband service, with current technology. However, an order for 250Kbps broadband speed will still be accepted, but an engineer may need to visit who will, where possible, supply the service.
Our initial test on your line indicates that your line may not support a reliable ADSL2+ broadband service, with current technology. However, an order for 250Kbps broadband speed will still be accepted, but an engineer may need to visit who will, where possible, supply the service.
If you decide to place an order, a further test will be performed to confirm if your line is suitable for the service you wish to purchase.
Thank you for your interest.
Please note that postcode and address check results are indicative only. Most accurate results can be obtained from a telephone number check."
The nearest Exchange point is in the exact same village as I live in.
I'm unsure whether the BT line has been activated correctly to enable broadband or if there is another issue.
Any help would be appreciated.
Thanks very much,
Ben
Hopefully this is in the right section of the forum.
I have just moved into a new house and am having problems getting a broadband connection. The previous owners of the property have told me they had no issues at all.
I reconnected the BT landline through BT's online system and my phone and sky lines work fine.
However, when trying to get broadband installed firstly through Sky themselves they informed me that they no longer offer the service in my area which they tested through my phone line. This is slightly odd considering I can pick up a wireless Sky broadband signal from one of my neighbours.
I have gone through several other providers using their online testing service who tell me there is service in my area but cannot give me a mb/s speed.
I've now used the BT broadband availability checker online which says the following:
"Your exchange is ADSL enabled, and our initial test on your line indicates that your line should be able to have an ADSL broadband service that provides a fixed line speed up to 1Mbps. However due to the length of your line the 1Mbps service may require an engineer visit who will, where possible, supply the broadband service.
Our initial test on your line indicates that your line may not support a reliable ADSL Max broadband service, with current technology. However, an order for 250Kbps broadband speed will still be accepted, but an engineer may need to visit who will, where possible, supply the service.
Our initial test on your line indicates that your line may not support a reliable ADSL2+ broadband service, with current technology. However, an order for 250Kbps broadband speed will still be accepted, but an engineer may need to visit who will, where possible, supply the service.
If you decide to place an order, a further test will be performed to confirm if your line is suitable for the service you wish to purchase.
Thank you for your interest.
Please note that postcode and address check results are indicative only. Most accurate results can be obtained from a telephone number check."
The nearest Exchange point is in the exact same village as I live in.
I'm unsure whether the BT line has been activated correctly to enable broadband or if there is another issue.
Any help would be appreciated.
Thanks very much,
Ben