We had a custom made chimney canopy and flue installed in our inglenook fireplace back in March. A few days after work was completed we tried the fire for the first time and were completely smoked out of the house. We tried again, and again, and again with the same result every time. The chimney has absolutely no draw, and the house stank of smoke.
We contacted the company that installed it straight away. The owner requested pictures of the installation and said that with the canopy installed that high above the fire there was no chance it would work. At this point I should point out that the installers asked where we'd like it, my OH told them something along the lines of "I guess around here would look nicest but I don't know, I don't install canopies for a living."
The company said that they could come back and lower the hood, but that we'd need to pay around £300 as they'd need to get their team up from Cornwall to Dorset again. That was apparently a cheap price as they planned to coincide it with the next job they had in the area, so it would definitely be done in time for the colder weather.
Fast forward 6 months and the work is still not done. We've left 3 messages asking for a call back in the last week alone. We've spoken to the owners wife asking her to get him to return our call and we've heard nothing. We paid £4000 for the installation and bespoke black smithery so IMO we should not be paying for them to come back and rectify their error at all.
We've been very nice about the whole issue, and on the occasions OH has spoken to the owner by email/phone he's also been very pleasant. This is all getting very frustrating.
What action can we take from here? I'd be grateful for any advice!
P.S. On the off chance that someone with experience in chimneys is reading, I have a picture of the fireplace. Hopefully I've attached it correctly!
We contacted the company that installed it straight away. The owner requested pictures of the installation and said that with the canopy installed that high above the fire there was no chance it would work. At this point I should point out that the installers asked where we'd like it, my OH told them something along the lines of "I guess around here would look nicest but I don't know, I don't install canopies for a living."
The company said that they could come back and lower the hood, but that we'd need to pay around £300 as they'd need to get their team up from Cornwall to Dorset again. That was apparently a cheap price as they planned to coincide it with the next job they had in the area, so it would definitely be done in time for the colder weather.
Fast forward 6 months and the work is still not done. We've left 3 messages asking for a call back in the last week alone. We've spoken to the owners wife asking her to get him to return our call and we've heard nothing. We paid £4000 for the installation and bespoke black smithery so IMO we should not be paying for them to come back and rectify their error at all.
We've been very nice about the whole issue, and on the occasions OH has spoken to the owner by email/phone he's also been very pleasant. This is all getting very frustrating.
What action can we take from here? I'd be grateful for any advice!
P.S. On the off chance that someone with experience in chimneys is reading, I have a picture of the fireplace. Hopefully I've attached it correctly!