Gap between double-glazing and frame...

[Muppetina]

We had double-glazing fitted a while back. After a few weeks, a 4-5mm gap appeared between the window and the frame in daughter's room.

The fitters came back and replaced the hinges for us, but the problem came right back a couple of weeks later.

Does anyone know if this indicates a more fundamental problem than the 2nd set of hinges being bad? For example, is it possible that the frame was "twisted" when installed? What do I need to ask the installers to fix?

(It was a massive stress to getting the installers to come back, so I'm hoping for advice on how to get them to fix the problem properly this time around!)

Thanks a lot for any advice
- Muppetina.

Untitled

• Muppetina
• 5 Oct 2011
• 1

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[orchard222]

That picture does suggest it's the hinge's, did you actually see them change the old pair?

 

[Pinnacle69]

you should have some sort of guarantee to cover this but if this is a problem i have used a product called sash seal/ window wedges, i get them off ebay item no. 190364204131 and they do work i have used them on dozens of sashes cheaper than new hinges if you can't get the firm to come back

 

[The Bullet]

you should have some sort of guarantee to cover this but if this is a problem i have used a product called sash seal/ window wedges, i get them off ebay item no. 190364204131 and they do work i have used them on dozens of sashes cheaper than new hinges if you can't get the firm to come back

I second that, and you can easily fit them yourself. If the hinges aren't actually broken they will work a treat.

 

[PBSCO]

Easy to check if the frame is twisted.

Put a level on one side of the window and then the other.

Even if the window is not 100% upright if its out by the same amount both sides you shouldn't have any problems....either(leaning in/out).
If one side is upright and the other is either leaning into your room our towards the outside,then it's a bad installation and I would get them back to take it out and fit properly,before adding any after market products, that if your window was fitted properly,you wouldn't need

 

[Muppetina]

Thanks a lot for the ideas. Hadn't thought of checking the frame with a spirit level. Seems to check out OK - has a slight slope into the room but this is equal on the left and right of the window.

Looking at it again, I think they may have only changed the hinge at the top of the window.

I'll try and get them in again and see what happens.

Thanks for the info!

 

[Muppetina]

Thanks again for all the advice.

In the end I called the company back in. They replaced the hinges and now everything is fine.

(Actually they eventually made 5 visits over the last 4 months because they kept bringing the wrong sized hinge. Drove me nuts but we got there eventually!)