Hi,
I have an Ideal Isar m30100 (nearly 5 years old) and it started leaking water from inside the cabinet on Wednesday night (Dec.19th).
I thought, well at least I had cover with Ideal and reported the fault on the 24 hour helpline that night - I was told someone would contact me the following morning.
That phone call never came, so I had to get in touch again (35 mins. on hold) and was told the fault had not been registered but the guy was very helpful and arranged for someone to call on Friday.
The engineer didnt arrive until late in the day and informed me the expansion vessel needed replaced and didnt have the part and the factory that delivered them was now closed til Monday (he was very sympathetic, but there was nothing more he could do).
We (family with 2 kids) are now faced with no hot water or central heating until who knows when, as I was told it is a two man job (has to come off the wall to access the part) and would have to be sub-contracted at this time of the year.
As I have cover, I was not expecting to be with a broken down boiler for more than a few days, even at this time of the year.
What is a reasonable or acceptable amount of time to get this type of job sorted if you have boiler protection cover with the actual manufacturer?
My main gripe is that if the original call I made had been passed on, I may have got this problem sorted out before Xmas.
I have an Ideal Isar m30100 (nearly 5 years old) and it started leaking water from inside the cabinet on Wednesday night (Dec.19th).
I thought, well at least I had cover with Ideal and reported the fault on the 24 hour helpline that night - I was told someone would contact me the following morning.
That phone call never came, so I had to get in touch again (35 mins. on hold) and was told the fault had not been registered but the guy was very helpful and arranged for someone to call on Friday.
The engineer didnt arrive until late in the day and informed me the expansion vessel needed replaced and didnt have the part and the factory that delivered them was now closed til Monday (he was very sympathetic, but there was nothing more he could do).
We (family with 2 kids) are now faced with no hot water or central heating until who knows when, as I was told it is a two man job (has to come off the wall to access the part) and would have to be sub-contracted at this time of the year.
As I have cover, I was not expecting to be with a broken down boiler for more than a few days, even at this time of the year.
What is a reasonable or acceptable amount of time to get this type of job sorted if you have boiler protection cover with the actual manufacturer?
My main gripe is that if the original call I made had been passed on, I may have got this problem sorted out before Xmas.