Hi,
I moved a Scantronic 9651 keypad and board box (Fitted 3 years previously) to a slightly different location and got the famous 'Lid Tamper' notification. After trying the User 1 code but failing, I got nowhere in clearing it.
Instead of finding the original paperwork for the company who had fitted it, and being lazy, I called the first company nearest to me to quote me for fixing it. £180 Callout Charge. Ouch.
OK, so I then tried three other companies, all quoting £140 - £170. This spurred me on to attempt to find the original paperwork. Luckily with the original invoice I found after 30 minutes of searching, I also realised I had the original user manual and installers one to boot. I typed in the listed engineers code but it did not work, which meant the original Alarm Fitter changed it, probably to secure repeat business.
I called the original company who fitted it and they said 'no problem, we'll give you the engineers code, we'll get the engineer to call you with it'. When they called back they told me they could not give me the code as it was a matter of security (lol) and that a call out fee would be charged £80 + VAT.
But they were having a special offer deal at the moment and they would come an service it for £80 + VAT which would be some fancy circuit check and a battery test. I begrudgingly booked the appointment for three days later.
Having read in the Installers manual and other online forums which said this was an easy fix, I thought I'd give it a go at doing a first stage reset. 5 minutes later, all fixed, done and dusted and certainly £96 better off. I re input my old user code and changed the reset engineers code to something I would remember and called the company to cancel the appointment. Needless to say they were disappointed and confused at how I was able to reset their own engineers code.
Thank you to this and other forums for helping me save a few pounds.
I moved a Scantronic 9651 keypad and board box (Fitted 3 years previously) to a slightly different location and got the famous 'Lid Tamper' notification. After trying the User 1 code but failing, I got nowhere in clearing it.
Instead of finding the original paperwork for the company who had fitted it, and being lazy, I called the first company nearest to me to quote me for fixing it. £180 Callout Charge. Ouch.
OK, so I then tried three other companies, all quoting £140 - £170. This spurred me on to attempt to find the original paperwork. Luckily with the original invoice I found after 30 minutes of searching, I also realised I had the original user manual and installers one to boot. I typed in the listed engineers code but it did not work, which meant the original Alarm Fitter changed it, probably to secure repeat business.
I called the original company who fitted it and they said 'no problem, we'll give you the engineers code, we'll get the engineer to call you with it'. When they called back they told me they could not give me the code as it was a matter of security (lol) and that a call out fee would be charged £80 + VAT.
But they were having a special offer deal at the moment and they would come an service it for £80 + VAT which would be some fancy circuit check and a battery test. I begrudgingly booked the appointment for three days later.
Having read in the Installers manual and other online forums which said this was an easy fix, I thought I'd give it a go at doing a first stage reset. 5 minutes later, all fixed, done and dusted and certainly £96 better off. I re input my old user code and changed the reset engineers code to something I would remember and called the company to cancel the appointment. Needless to say they were disappointed and confused at how I was able to reset their own engineers code.
Thank you to this and other forums for helping me save a few pounds.
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