Hello again guys. I was pleasantly surprised to receive the below E. Mail from Worcesters Area Service Manager. Although I do not agree with his assumption that the Boiler broke down wholy because of the problem in the pipe identified by you guys. Arguably (O.K. very arguably)! I believe that this could possibly? have happened because the Boiler had broke down anyway (Otherwise why would the original Engineer do what he did to the work he carried out on the Boiler)? and the problem in the oil pipe happened in freezing temps. because there was no movement in the line calling for oil because the Boiler had broken down anyway. This of course cannot be proved one way or another.
I am pleased to say that I have had no further problems and the Heating and Water(still on all of the time)! are working just fine.
However, I want to write back and thank the area Service Manager and wonder if anyone would like to say anything further about the issue?
I will keep my nuts covered!
Best Regards
kenny Thain (Boozercruiser.
Mr Thain
Firstly pleas accept my sincere apologies for the delay in responding to your complaint.
Once again thank you for your feedback regarding your oil line issue. I have asked for our Technical Liaison Officer to send you a response about the issue you have relating to the timer and preheating on your appliance and I would like to answer your point relating to the replacement of the oil pump.
The oil pump is lubricated by the Kerosene and should the oil supply fail such as in this instance the pump can fail and seize due to being run dry. I have read your correspondence on the forum and notice "Burner man" on 22January @ 10:20pm posted a response to you to be careful how many times you try to reset the lockout button. Oil pumps are very reliable and last many years, but premature failure can occur if run dry or there are contaminates in the supply such as water ingress.It is still our opinion, and reading your postings that the fault was caused by an external pipe/filter which is outside our area of responsibility under warranty and should be dealt with by your installer. With this in mind I do not agree that the appliancefailed before the oil supply issue occurred.
I can understand your frustration that you felt our first engineer just drove away. When I investigated this matter I am confident that he had tried many ways to re establish your oil supply on both visits but was unable toat that time.
I am sorry you feel you have no confidence in your product but I can assure you our appliances are of very high quality and are thoroughly tested within the market place. We can not however be held responsible for an externalfuel supply issue i.e. if a new car was to breakdown and there was found to be no fuel, the manufacturer would not be held responsible.
I hope this answers the questions you have raised, If you have anymore problems please do not hesitate to contact me.
Yours sincerely
C.Hodson
Craig Hodson
Area Service Manager
BOSCH Thermotechnology Ltd
Cotswold Way
Warndon
Worcester
WR4 9SW