I have a Saunier Duval Enviroplus F24e. 10 days ago we turned the heating on and it had a fault. My engineer determined that it was the pump which was able to supply hot water but could not manage the pressure required for the central heating. He ordered a new pump as a priority due to my having an 8 week old baby. Saunier Duval forgot to send it and I had to wait past the weekend.
Once it finally arrived my engineer fitted it and whilst on the phone following instructions from the Saunier Duval technical team placed his hand on the sealed pump unit to check it was running. He was thrown across the room from an electric shock coming from the pump housing which also blew the PCB. Saunier Duval have refused to send a replacement pump and PCB unless paid for and won't send an engineer unless we pay £220 booking fee. I have complained and am awaiting their response tomorrow when someone hopefully more senior can deal with this.
Aside from being a reportable event the HSE as it could have killed my engineer, I am not prepared to pay more for faulty parts or damage caused to my boiler by the supply of faulty parts. Is there anything I can say to Saunier Duval to force them to fix a problem that has been caused by the supply of their faulty part?
Once it finally arrived my engineer fitted it and whilst on the phone following instructions from the Saunier Duval technical team placed his hand on the sealed pump unit to check it was running. He was thrown across the room from an electric shock coming from the pump housing which also blew the PCB. Saunier Duval have refused to send a replacement pump and PCB unless paid for and won't send an engineer unless we pay £220 booking fee. I have complained and am awaiting their response tomorrow when someone hopefully more senior can deal with this.
Aside from being a reportable event the HSE as it could have killed my engineer, I am not prepared to pay more for faulty parts or damage caused to my boiler by the supply of faulty parts. Is there anything I can say to Saunier Duval to force them to fix a problem that has been caused by the supply of their faulty part?