- Joined
- 19 Dec 2007
- Messages
- 23
- Reaction score
- 0
- Country
At the moment I have a few jobs on the go, but one customer phoned me and asked if I was the manager/ boss of the company. I said yes and how could I help them very polite as always.
She then started banging on that she worked in the building trade And knew I was ripping her off . She claimed she knew the right people and she knew the price of materials an so on and told me I was over charging her on materials, which I was not.
I asked her why she accepted my quote before we took on the work if she thought we were ripping her of with materials ? She told me she was going to get her own materials which I had no problem with so I put the job on hold for a few days.
On site she showed me what she was charged for the materials I told her she was needing to complete the job.... I had to force my mouth shut with shock as she paid £600 more on materials than I had quoted her originally ?.
All because her son in law who had said he could get the materials cheaper because he worked in some sort of building merchants.
Is she mad or has the cowboys out there made people so untrusting in there local builders ?
She then started banging on that she worked in the building trade And knew I was ripping her off . She claimed she knew the right people and she knew the price of materials an so on and told me I was over charging her on materials, which I was not.
I asked her why she accepted my quote before we took on the work if she thought we were ripping her of with materials ? She told me she was going to get her own materials which I had no problem with so I put the job on hold for a few days.
On site she showed me what she was charged for the materials I told her she was needing to complete the job.... I had to force my mouth shut with shock as she paid £600 more on materials than I had quoted her originally ?.
All because her son in law who had said he could get the materials cheaper because he worked in some sort of building merchants.
Is she mad or has the cowboys out there made people so untrusting in there local builders ?