OMG - Everybody is desperate for feedback

[Harry Bloomfield]

Pretty well every company I need to contact, messages me to ask for feedback. Latest one has pestered me three times with text messages in regards to one single contact with them, the most recent message suggests this is my last opportunity to provide feedback on the call - I am in a complete stat of panic, what if I miss the final opportunity? Will the world stop spinning?

These text demands for feedback are incredibly annoying, is there anyway to opt out of them, without opting out of their genuinely useful notifications?

 

[motorbiking]

Someone has a KPI - give them sh*tty feedback about their feedback process.

 

[RandomGrinch]

Desperate for feedback?
Here you go!

...and now you have the added benefit of being able to play this down the phone, to anyone who calls asking for feedback!

 

[bernardgreen]

This anxiety about getting reviews / feedback does seem to be increasing,

One supplier locks the display and put up a feed back screen up with the choice of giving some feed back or dismissing the option, But the dismiss button does not work until an onscreen count has counted down from 20 ( or was it 30 sec ) second,

I am surprised they did not put a message saying ,

You have to wait for 20 seconds. Why waste that valuable time, Why not use it to type some feed back.

 

[transam]

Feed back surveys all that caper pia
Imo

You get these phone calls

Is it that Mr Transam , (than I think here we go)

Depends which mr Transam you want ?

Oh mr ZZ transam

No that’s my brother and he’s dead
Died last week

Oh very sorry to hear that

Why did you know him than

No

So why are you sorry

Conversation generally stops there after as it’s assumed I am up set and grieving

 

[Diver Fred]

Phone rings.
I answer - Diver Fred. Listen to system 'fumble' then 'Martin' speaks.
I'm ringing on behalf of your energy company, no name of company or addressing me by name.
He then asks do I own the property?

Me thinks - here we go another scam!

He then asks - has my house Double Glazing? err, No - it's triple glazed (heritage DBG units on internal frames as was easier than new DB units!).
He then try's to sell me DG having not understood my answer, once that was cleared up he then asks do we have Gas? My reply - well have 2 900mm high pressure Gas mains in the front garden.
Oh good, he says, How old is your 'boiler'? We don't actually have one... (apart from the old chicken in the back garden)
He then goes off trying to sell me one.
I then ask how much does it cost to have the necessary kit fitted to the gas mains to allow us to have gas installed? (knowing that the gas people would have to build a new distribution centre to allow the area to have gas.)
He replied that I have to talk to 'Centrica'(?) to get that price.

By now I'm now fed up and lost the will to continue so I suggested that he finds out more detail before doing these cold calls. And I put the 'phone down.

Whilst cold calls are a Bl00dy nuisance I have to feel for the people doing the work.

 

[Diver Fred]

This anxiety about getting reviews / feedback does seem to be increasing,

One supplier locks the display and put up a feed back screen up with the choice of giving some feed back or dismissing the option, But the dismiss button does not work until an onscreen count has counted down from 20 ( or was it 30 sec ) second,

I am surprised they did not put a message saying ,

You have to wait for 20 seconds. Why waste that valuable time, Why not use it to type some feed back.

Wife simply replies that if you send a review request again she will stop trading with them. It does seem to work.

 

[bernardgreen]

Solar panel peddlers.

"" we have surveyors in your areas and they suggest your house could benefit from solar panels on your roof. ""

Played him alomg for a while anf then asked if the surveyor has actually seen my roof.

He got a bit annoyed when I asked him if his panels could be fitted on a thatched roof.

 

[Harry Bloomfield]

Phone rings.
I answer - Diver Fred. Listen to system 'fumble' then 'Martin' speaks.
I'm ringing on behalf of your energy company, no name of company or addressing me by name.
He then asks do I own the property?

I don't get those, or rather my landline phone blocks them - if the number is not a known callers number, they get rejected. Having set that up years ago, I don't get many these days.

 

[transam]

had calls about renewing my boiler insurance
Don’t have any

Money taken out of account by mistake for Netflix
Don’t have it

Warrant out for my arrest for tax evasion need to pay the out standing tax liability

Countless calls to
Have a smart meter

No I don’t want one

Oh why is that

Rather not say

Credit card being used in the states need yer sort code details to stop it

Etc etc

I
Get the impression that they think transam
Is a fruit cake

 

[conny]

Best one we got on the landline was from 'Gavin at BT'.
My wife immediately gave me the look and put it on speaker phone.
On comes 'Gavin' to tell us they have noticed our BB speed is quite slow and he is ringing to help us speed it up. He then proceeds to ask various questions regarding where we live, do we watch films all the time, do we pay by DD or on a monthly package etc.
To each question my wife replies, "You seem to have all our details in front of you so why do you need to ask for them again?"
To which 'Gavi' asks a different question and so it goes on.
After about 15 minutes, and I have to admit to admiring 'Gavin' a little for his perseverance, my wife asks him what branch is he ringing from to which he replies with the answer of our local town, (we live in the countryside). So she then asks him what street the office is in. He replies he's not sure because his mate brings him in each day. Then she asked things like the name of his supervisor, (he's not sure because he has never met him), how long has he worked there, (oh, ages. Maybe even as long as 12 months). All the while he is trying to steer the conversation back until he finally gets exasperated and says if he doesn't help to speed up our internet he may lose his job. Thats when my wife drops the bombshell.
"Well Gavin, just to let you know that you are not actually speaking to Mrs XXXX. My name is YYYY, (some fictitious name), and I am a police detective at (name of local town), and whilst we have been talking some of my colleagues have been tracing your call and should be knocking on your door in about 5 seconds."
And then the line abruptly went dead!
I wonder if Gavin suddenly went for a fag break and never returned.

 

[Harry Bloomfield]

Wife simply replies that if you send a review request again she will stop trading with them. It does seem to work.

Everybody seems to need a round of applause, simply for having done the basic minimum of their job.

 

[blup]

I broke a rule and gave an online/ stores in every town diy chain feedback. It was geared towards staff helpfulness etc. Apparently if you give less than 10 out of 10 something is wrong and it is taken up with staff at the relevant branch.

Blup

 

[JohnD]

Get the impression that they think transam
Is a fruit cake

A widely held view.

 

[Odds]

I don't get those, or rather my landline phone blocks them - if the number is not a known callers number, they get rejected. Having set that up years ago, I don't get many these days.

I did the same thing after Herself was trapped by such a caller (about security alarms, i think). She has an unstoppable urge to be nice to everyone - and i mean anyone. I heard her say well, we don't really want one a couple of times before i took the phone and asked him "what part of the word 'no' don't you understand?'. He backed off sharpish and i put the phone down.
The worst was a glazing firm who we did business with for a couple of windows and we couldn't get rid of 'em for months afterwards. Eventually i reported them to a watchdog and a couple of months later had an e-mail from them telling me Needhams had been warned off and put on 'the list'.
I don't feel sorry for cold callers in the least. Nobody made them do the damn job. **** 'em.