I agree entirely that the firm was probably not under any obligation to change its bill. In law I'm sure that I have nowhere to go with this. However, the firm is a member of the FMB and I think that this may well be a form of sharp practice. We used a firm which we believed to be reputable...
I wonder if anyone would be so kind as to comment on whether I should take this matter further.
We required some minor repairs to our roof. Someone came from a dedicated roofing firm and outlined what needed to be done. The written quotation arrived shortly thereafter. It reads:
Repairs -...