Hi, thanks for your response. Yes I took the grill out of the base and cleaned everything out including filters etc and the wash arms. I poured a hot kettle into the base and followed some instructions for a reset which someone had posted for another whirlpool problem. I tried the machine again after this and it was wet and hot inside but the was arms were in the same position. Same when I tried the rinse cycle. Do I think the motor may need replacing?