Recent content by CraigieUK

Thanks...it is a relief. All I was told was "someone didn't go to school"

Just wanted to update everyone that contributed and let you know it's all sorted! It was, as suspected, that the imperial calculation was being used rather than m3. Everything now on track. Thanks all.

Possibly, but they were with a different provider. I know the guy we bought from and will check with him.

It's definitely since we moved in June '24.

I've done most of what you suggest. There own data is damning. The meter readings look correct. It is how they then convert to KwH that seems to be the problem.

OK, well don't want to sit outside in 2c and occasional snow counting led flashes

I've no idea unfortunately. What I refer to as our "smart meter" is just the external meter that sends SMS to our provider.

Sadly, probably true.

It is crazy! Not sure of others having same problem, but I do agree there must be more having the same issue. What's even worse is I've already taken this on twice before with OVO and basically been told that it is what it is. It's only now that I've really done my homework and THINK I'm onto...

Those are the kWh numbers reported on the app daily. Just wasn't available in the same format. Here's where I got the kwh data from.

Thanks for that...quite some difference!

Thank you. Yes, I've used that and tbh was what first alerted me to how similar the kWh numbers were if I pressed the imperial option.

I think they realised there was an error and put a hold on the account for 30 days. Not really sure what that means other than perhaps no further upward movement on my DD from the recent increase to £590 per month!!!! They're so kind

Unable to pull from OVO, but took the number they reported and added to the meter readings. Hope this helps.

Yes, we have a smart meter. Screenshot attached for most of February.