Recent content by Fdbjg123

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    Nightmare customer won’t pay

    Yes, I told them it needed replacing and they agreed they would be replacing it soon. My quote was just for painting over and explicitly stated no repairs would be made. Garage was of lighter colour before. She is annoyed it’s the wrong colour however I painted it the colour she specifically...
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    Nightmare customer won’t pay

    To be honest she’s picked apart my work so much I’m starting to doubt myself. These have been her complaints: -Missed one end of guttering -end of fascia board not sanded enough -issue with the garage door colour & finish -patchy render -garage door patchy -fascia boards look like I’ve...
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    Nightmare customer won’t pay

    Now she’s saying I can come back and do everything again and she’ll pay in full minus 5% for the stress I’ve caused her… Or she’ll pay 50% of the invoice and she’ll drop it. Do I have to go back after she rejected my offer the first time saying she’d get a ‘report’ instead? I’d really rather...
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    Nightmare customer won’t pay

    Yeah this customer told me her last painter did everything I was doing including the windows & materials for £300 cheaper than I was charging. Should’ve known at that point she’d refuse to pay. Unfortunately he’s ‘retired’ so couldn’t do the job. More like he ran a mile.
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    Nightmare customer won’t pay

    Her latest response has been she will pass the small claims paperwork onto her solicitor and will counter sue for solicitors fees, written second opinion, earnings and time. I’ll see her and her solicitor in court I guess. Although I’m pretty sure you can’t sue for solicitors fees in small claims…?
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    Nightmare customer won’t pay

    Yes I took photos of all my work and also the paint I purchased before I left as I had a feeling she’d try this. She even knows this as I showed her by email… I didn’t take before pics but will try street view like you suggested.
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    Nightmare customer won’t pay

    Yes I’ll have to do this. She’s rejected my further £50 discount. Not much else I can do at this point since she refuses to provide the ‘report’ and photos of her issues.
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    Nightmare customer won’t pay

    She probably knows I wouldn’t pay for it and so is trying to call my bluff per se. I doubt it even exists.
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    Nightmare customer won’t pay

    I reckon not!
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    Nightmare customer won’t pay

    Yeah I said this via email and text message so have proof I’ve told her this multiple times. I’ve left out a lot of back and forth we had as I didn’t want to make the post too long
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    Nightmare customer won’t pay

    Hi all, I’m currently dealing with a bit of nightmare customer. This was my quote to her 2 months prior to work commencing via email: Quote 1 - Painting front render (2 coats) Painting front and rear guttering (2 coats) Painting front and rear fascia boards (2 coats) Painting back door...
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    Rough cost to fix sagging roof

    The purlin is opposite the rafters. So does 10k sound reasonable then? Struggling to get hold of any other roofers
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    Rough cost to fix sagging roof

    Yes it is leaning a bit and we don’t use it.
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    Rough cost to fix sagging roof

    Thanks for the responses. The builder said he thinks the roof is original so it did confuse me when he said the rafters are undersized. I will get more quotes.
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    Rough cost to fix sagging roof

    Hi all, I own an Edwardian end terrace house that’s roof has a small sag in the middle. Also, the flashings around the chimney have come loose. Just wondering (roughly) how much this could cost to fix? We’ve had a quote from a builder of £10k as they think the rafters are undersized to support...
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