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  • Thank you for your help mate, I really appreciate it. Can the heat exchange plate be cleaned or do you recommend replacing it?
    hi mate you sent me some advice thanks after speaking to ideal tech they told me it was the gas valve giving me a fault code of fl i found the condense trap blocked solid and the sump full. after cleaning it the boiler worked fine thanks for your help i am registered with gas safe but only been trading on my own for 6 months so still learning
    Hello! How you doing?

    I gather that you're an Ideal engineer and I was wondering if you could do me a massive favour? Apparently I've been shortlisted by the agency that I applied to for a service engineer position in my local area (CT postcode in Kent). They didn't say that it was direct to Ideal but I'm guessing it is since they said I'd only be servicing Ideals and van and tools and further training in Hull is part of the package and there was also recently something in the CC about Ideal taking on a load of bods. I'm just waiting for a 'Richard' to give his verdict on my CV before it goes any further. I'm dead excited about the prospect as it'll be my first job for a manufacturer and is exactly what I'm looking for at the moment. Can't wait to get into the ins and outs of one make of boiler and really get to know them.

    Anyway, so I can do some indepth research into the Ideal range to prepare me for the hoped interview (and career!), and for my own technical database, I was wondering if you had any Ideal engineer-specific pdf gubbins that you wouldn't mind emailing to me? Or I don't know if you have Dropbox? I've already started trawling thru DIYnot for specific info and have all Ideal manuals on my laptop too but anything that you have that is given just to the engineers would be of a great help to start getting into things.

    Cheers then. Wish me luck. Really hoping for and looking forward to it!

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