Recent content by John571

Hi there, There are two 1 bed flats converted from a house. The mains water supply from Veolia is a single lead supply. Veolia will replace their 22mm lead pipe free to the stopcock to a 25mm pipe as long as we upgrade our lead pipe from the stopcock to the house to a 25mm pipe. So far so...

Its a ground floor flat so unfortunately I can't look underneath. If it is multiple very small leaks then an engineer might not find them by lifting up floorboards. Would a specialised gas testing company be the best route, or just cut my losses replace the pipe work while the floorboards are...

It makes sense on one level that an insurer doesn't cover for a non proven event, except another person on this forum was in a similar situation and the insurers paid for an investigation of a probable leak on the basis that if it wasn't a leak then the owner would pay. Some insurance in other...

Yes I am the home owner. Thanks for the "insured risk" comment. I pay for insurance so I am trying determine if the building insurance company are in or out of their cover as they are deciding by interpretation not by their worded description. The heating engineer was chosen for their...

If two heating engineers think it would be a leak (without out actual visible proof) based on experience and probability would that be enough for insurance company to act upon?

If only it were that simple, the insurance company say you can't do a waiting game! If it isn't visible then it isn't there

Its a new boiler and the manufacture have been twice and fitted a new heat exchanger and said that it is not the boiler at fault but a leak in the pipework. The pipe work is old but worked fine for years with a conventual boiler system. The system had a power flush and no leaks after that were...

I am experiencing ongoing loss of pressure after a new combi boiler has been installed. The boiler company have replaced the 'Heat Exchanger' as they thought it may be at fault because the loss of pressure is greater when the hot water is on as apposed to the central heating which has a more...