Recent content by Notmsr

Thanks for your replies Tony, as someone who has never had anything to do with boilers before I am learning a lot about the industry. The following is honestly meant to increase my understanding not to cause insult to anyone. I can certainly count on a straight answer from you. Also just to...

I might agree with you but with my experience of Ferroli customer service then I am not convinced. I can't loose sight of the fact that a 6 week old boiler should not have broken down in the first place and if it does then the paying customer shouldn't be inconvenienced when getting it fixed...

Not sure who the last comment is aimed at but I couldn't install a boiler even if I wanted to! Let me assure you it was a Corgi registered plumber who installed it and it was a Ferroli factory fault after 6 weeks with a Ferroli engineer (I assume Corgi registered- they provided them) who did...

Thanks Agile - to be fair the plumber would have fixed it but it invalidates the warranty and I need that for the future. If it had been a DVD player and it had broken after 6 weeks I would have taken it back to the shop, but with a boiler it is a little difficult to do this.

It was installed by a Corgi plumber. One who was extremely helpful and polite and I would recommend in an instant. The fault was internal to the boiler therefore a Ferroli factory problem. The boiler was 6 weeks old, therefore I would have thought Ferroli would have paid their own plumbers...

Ferroli expected me to be in between 8am and 4pm (no more specific time given). This is the exact time I need to be in work. The engineer only fitted the part he fixed finger tight so it started leaking inside the boiler from the joint.

I had a Ferroli Optimax boiler installed in October. 6 weeks later it broke. The Ferroli customer services were completely unhelpful and refused to send an engineer out at a time I could make. This put me out of pocket. Even after the engineer had been out it broke again (ironically it was the...