I've a 63 plate Mini Countryman I bought from an "Honest Joe" dealer who included a Warranty Assist policy.
I have smell of exhaust in the cabin when stationary and gave them a call. They want to charge me £73 to diagnosis. If it is not covered then I lose the £72 and need to pay for the repair myself.
I don't mind paying for the diagnosis if I walk away from suggested treatment but diagnosis can only be done by one of their affiliates - Motor Angel - which seems like collusion.
Trust pilot also seem to hold a grim view of them but that is normally full of "angry" people so not always fair.
I have smell of exhaust in the cabin when stationary and gave them a call. They want to charge me £73 to diagnosis. If it is not covered then I lose the £72 and need to pay for the repair myself.
I don't mind paying for the diagnosis if I walk away from suggested treatment but diagnosis can only be done by one of their affiliates - Motor Angel - which seems like collusion.
Trust pilot also seem to hold a grim view of them but that is normally full of "angry" people so not always fair.