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That didn’t work because I was wrong. You were obviously right CountryFan about belling the wire. I’ve used a multimeter and found the other end of the grey cable and it’s in a connection box that’s a few feet from the wiring centre (as per the photo). I’ve connected to the neutral (blue)...

Thank you and sorry for the bad photo - here is a much clearer one.

Thank you for coming back so quickly. How do I know what is neutral in the wiring center?

This forum has been incredibly helpful — I successfully replaced a broken Danfoss FP715 heating and hot water programmer with a Hive system. I’ve now decided to tackle the second heating zone because I really like the Hive app and functionality. I'm having an issue with wiring the Hive Single...