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Check power, check interference. Without seeing hearing it can’t comment much more. i am aware of the keypads may do a clicking sound and usually applies to power or interference and isn’t permanent, but it does suggest something isn’t right.

There is a video with it on you tube but labelled as default codes.

the app would tell you if you can log into it. download the smartcom manual its available online will give you the process (google AI searches give the procedures these days). once you have the ip address changed you will need to generate an app code then create a Texecom cloud account and...

look at code default videos on you tube

No worries, its hard to follow as to fault and solution but it is there. The wiring was incorrect for the wiring type chosen, ie wired double pole but using normally closed.

This is the most common time that the Veritas alarm panel gets defaulted by mistake, when the panel is down powered or should i say when its repowered back up. Some variants were more robust than others in terms of not defaulting unintentionally but couldn't tell you which ones they have been...

The veritas R8 plus is the same PCB as the Veritas Excel only difference is the LCD keypad on the Excel is supplied and the LED keypad on the R8 plus. Only the Veritas 8 and 8C have built in keypads the rest are remote, all can use upto 6 remote LED keypads, only the R8 plus and Excel can use...

No it did not. The alarm panel DOES NOT STORE TEXT The panel stores program and codes the keypad does not. When a new keypad is added it may not respond for numerous reasons:- wiring, power conflict of address, its good practice to check what keypads it can see, think off top of my head its...

The problem here is the smart com and is that upto date and if an update can be forced through. Going to guess your are going to need a replacement smart com potentially. However you may be lucky and the smart com may have had an update. Flash upgrading the panel also and useable. Do you...

Obviously making some assumptions there, but need to establish if other programming has been defaulted first, there are other ways you could of defaulted the system. Remember Text is stored in keypads not the panel on the Vertias R8plus and Excel, so defaulting the panel doesn’t lose your text.

If programming is intacted, ie something you have changed long before adding the second keypad hasn’t defaulted then master user can reactive the users one by one and that should bring them online. If it doesn’t then needs a deeper look by Texecom. If the programming isn’t intacted then panels...

So your using LCD keypads on the Veritas Excel/ R8 Plus. You have broadcast the information stored in the keypad and you have the Text but you don’t have the codes. Is any other programming missing, ie zones or part sets ? When you say engineers code and user code left only, are they the...

How it is now, the wiring error and how you measured the values and the value you got. The fact you were or weren’t using resistors and so on. Just I read your reply and it’s unclear how it was resolved just wiring fault corrected if I read correctly. This will help others possibly

seen so called alarm engineers do a lot worse. and NSI or SSAIB registered at that. as for capable we all have or off days usually late on Friday when the pub is calling. Glad to hear progress is being made. Do you want to share how its all done now (-minus the WLTE) may help if we end up...

Nothing wrong with your drawings hence why didn't comment on them (but you have examples of two terminals per zones and 4 terminals per zone (image from manual I guess). But your telling me you have something completely different to what is in the diagram. not overly convinced my...

Unfortunately I can only go on what you supply, when your written description does not match your drawing. This is why I don't think it is wired correctly. Maybe it be easier to take physical photos of what you have? I have interpreted what you have said and drawn a diagram based on that and...

the drawing is fine, but the drawing isnt what your saying, your drawing, circled in red what your telling me, tamper linked out!

i don’t think this is wired correctly. Firstly normally open, normally closed, eol settings are measured across two terminals, on a keypad zone and external expander first Alarm terminal last tamper terminal. Double pole is not possible on the internal expander that can be used on the 24, as...

can’t see why you need resistors. Closed circuit 0 ? Open circuit ? From the relay measured with a meter?

What values are you getting for state change. closed should be 0 and open greater than 65K (using wintex or keypad to view), other values indicate wiring issues possibly. 33k isnt uncommon when the wiring isn't right. In your case sounds like your using the areas correctly, ie as AND, but far...