Texecom Smartcom - Cloud Stopped working

[Cacus]

Hi all.

I have a Texecom Elite 64 Live Panel (SW Ver 4.00.24LS1) with a Smartcom module that is about 10 years old everything was working fine up until a few months ago (how long I'm not sure) , when I was greeted with :
System Alerts! : ATS Failed.
On the SmartCom the WiFi light is solid but the Cloud one is flashing.

If you try and connect with the app (v1) you get the following message Server Error - Error Code 3 There was no valid response from the server. An SSL error has occurred and a secure connection to the server cannot be made.

I go to a menu (forgot which) in the panel which also gives the following: Please wait.... Modem online... Start SetupCall Sending IP......... Call Retrying... NO CARRIER

I also can't get in with wintex anymore as it ignores the connection.

Any advice would be most appreciated.

Cheers
Steve

 

[Rulland]

You will not get a connection using the V1 app, you should have had numerous emails from Texecom advising you that you need to upgrade to V2.
Pretty sure the V1 app was switched off around March 2025.

 

[Rulland]

As below.

 

[Cacus]

Thanks for the quick response will take a look

 

[secureiam]

The problem here is the smart com and is that upto date and if an update can be forced through. Going to guess your are going to need a replacement smart com potentially.

However you may be lucky and the smart com may have had an update.

Flash upgrading the panel also and useable.

Do you know what version the smart com is currently at?

You can attempt to change the, Texecom connect protocol address 1 to 127.0.0.251 instead of 55.x.x.x. If your still struggling we can attempt to take a look, but unless the smart com has been updated it is unlikely to work.