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  1. secureiam

    DT PIR - false alarms

    What voltage you getting to the device? Dates/ times of false alarms. Short term put those zones on double knock to try and reduce chance of false alarms
  2. secureiam

    Wired v wireless

    I can’t comment on the fancy system, If it gets installed and it works well, then fair enough. We come across various systems, some fancy Chinese ones, lots of features but don’t seem to work at all well if at all and not for long. i think one of the quotations i lost out on the other week...
  3. secureiam

    Wired v wireless

    Fancy Chinese hmmm
  4. secureiam

    Any Texecom engineers in Leeds area?

    There were also a rarer option of Visonic radio devices, so need more info to advise on options.
  5. secureiam

    Any Texecom engineers in Leeds area?

    Radio plus silver aerial, but should also be marked up inside on the device label. Ricochet is a very early version if it is ricochet, this maybe an issue if you want to add some devices. Like keypads, bells or dual techs. It is supposed to be compatible with everything else but at 16 years old...
  6. secureiam

    Any Texecom engineers in Leeds area?

    You can’t replace the PCB of a premier with a premier elite, the power supply connection is different. What do you want to do going forward, hardwired, wireless? I am going to suspect if you have wireless on that panel it’s radio plus and not ricochet for example
  7. secureiam

    Any Texecom engineers in Leeds area?

    Okay how many devices are on there currently.
  8. secureiam

    Any Texecom engineers in Leeds area?

    The devices may need deleting off and then relearning back on if it’s a version 4 panel or lower.
  9. secureiam

    Any Texecom engineers in Leeds area?

    Not in Leeds but I am down that way from time to time. If you have a 64-W it can be flash upgraded. If it’s a version 3 panel or higher out of the factory then you can probably get a way with a flash update rather than panel/ pcb change. Menu 4 on the keypad will give you the current version.
  10. secureiam

    Texecom Smartcom Query

    Hmmm. Yes you could potentially, just don’t get rid of your old com ip unit and you might need a comport plus adapter. You should be able to setup the smart com and use its comip unit. However the old app may disconnect. If it does you can setup the old comip app seperately with the comport...
  11. secureiam

    Texecom Smartcom Query

    You will be fine then with the smart com
  12. secureiam

    Texecom Smartcom Query

    Apologies the comip would send to the old app which wasn’t connect. DNS account would help get your externally public ip address, however you may need help if the external ip address is shared or cgnat to get it to work. Not an IT expert. End users have been able to register an installer...
  13. secureiam

    Accenta Alarm Error

    Thread is 7 years old ish, you should start a new one really.
  14. secureiam

    Scantronic 9651 panic button failed, replacement

    Enter installation mode. You can still get these, you may be able to get it functioning be taking apart cleaning up and putting back.
  15. secureiam

    Wired v wireless

    different considerations, but we will try and reuse cables if available parts are cheaper, no batteries to change no radio jamming to be concerned about. the number of homes where they cut the wires back decorate and then ask for wireless is crackers.
  16. secureiam

    Wired v wireless

    Hard wired first always! Wireless should be a last resort, if hard wired isn’t practical for one reason or another
  17. secureiam

    Ethernet cable for internet: over roof?

    Knowing the route and construction may help. Many homes have central heating, the routes of these pipes may help you out transverse across up and down the house without too much work to do. However better routes may exist. As for ease of running cables it’s dependant on cables be used. The...
  18. secureiam

    Moving a Premier Elite 24 bell box

    Bell into hold off mode. Panel leave in engineers mode Down power completely Should be fine
  19. secureiam

    Ethernet cable for internet: over roof?

    We also can arrange back up power but it’s unusual for us to have a power outage let alone a long one. But iso service down does happen
  20. secureiam

    Ethernet cable for internet: over roof?

    I know a family member got told they couldn’t use a WiFi connection when they worked for a bank during Covid. So we used a Ethernet plug. Drop out of WiFi signal interference and easier to hack in is what they have as reasons as to why hardwired. However they don’t stop WiFi from being used...
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