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You said in your original post that the lady needs the alrm to work for when she goes out, on this basis she must know the user code because without it she wouldn't be able to set the alarm anyway.

There is a way to reset it but not without the user code. Once the user code is entered it will reset, on a 9448 panel the engineer code is not required but you do need a valid user code which the householder should know.

I have a detached house with a detached single garage which borders the side of the property so it's only about 300mm from the boundary. I would like to extend the garage backwards (loads of room) and remove the flat roof and replace with an apex roof but this modification will take the...

Panic buttons usually need re-setting at the device itslef, when a button is pressed they stay latched in and there is usually a key to reset them. It is relatively easy to remove the cover and reset them without a key thouh and it's basically as simple as removing the cover and sliding the...