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I have been informed by the solicitors handling the case that Volkswagen have now agreed to make a payment in the region of £150 million to the claimants who I am told total around 90 thousand. The amount that the solicitors tell me that I will receive is £350. Fair enough I didn’t expect much...

All’s well that ends well, call to DWP and they sorted it out in a few hours. I was impressed how efficient and helpful they where, unlike our local council who do not seem to give a monkeys. They either blame COVID or BREXIT. That’s probably why an acquaintance of mine has just been made...

I am getting over £2k per year for less than £60k, and have been for the last 12 years. In addition my capital has increased by approx 20%.

Trouble is most organisations will not let somebody act on their behalf for obvious reasons,and that in turn causes further confusion for the elderly. They will accept written confirmation but not verbal unless the recipient is there to confirm. How do they know the recipient is genuine.?

False alarm we think, it was a call from the bereavement dept saying she wasn’t entitled to anything from them. I didn’t know that they operated separately. Fingers crossed that she is entitled to some of her late husbands state pension. Many thanks to all who responded. God knows how some...

My sister in laws husband passed away a month ago. She currently gets a small state pension and thought she was entitled to part of her late husbands state pension. She submitted a form to the department DWP with the required details and has just been informed by telephone that she is not...

Up-to-date report. Managed to make contact with supplier. They say that usage is not unusually high. Estimated use by supplier for current year just over 13000kWh. Account in credit over £900 but not had a bill for 5 months. One strange thing is that usage has increased by over 29% from same...

Thanks everybody, I'll take all your suggestions on board and let you know the outcome. From what I've already found out I get the impression that those who are not on the internet are fair game for the utility suppliers. Just happens they are mainly the older generation who have other problems.

That type on out door meter boxes. This is in the corridor in the flats

I am going to give them one last chance on the phone to explain the discrepancy between the on line quote and what she is currently paying, and if I don't get anywhere the gloves are off. I did work for a international company and experienced those clients who bypassed the normal system and...

Should have said the flat is rented.

No gas option. Re the other calculations there is no access to the meter which is in a locked box and I have not been able to locate statements of usage. They ,sister in law , do not go on line for things such as this and they were under the impression that they could not change their suppliers...

I'll check out storage heaters and emersion but the flat doesn't seem overwarm when I have visited. I'll get back to you with update.

Actually it's £163 per month, when they took out the contract in April 2020 it was £145 per month.

Tariff is E7. Only has storage heaters on at night.Day rate 18.03 night rate 10.10. Standing charge 23.60 per day. I calculate if she was using 4000 kWh in a year she is still overpaying. There have never been any missed payments, I have seen the invoices.

My sister in law just lost her husband and I am trying to help her with various things. I find she is currently paying £160 per month for electricity. It's only a 2 bed flat with 3 storage heaters, it seems hell of a lot to me. Is it reasonable, I have tried to contact supplier but so far no...

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