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Thanks Sparkwright. Yes, that's a good point. I will postpone the alternative electrician until I have exhausted all possibilities with the primary company.

Thanks for the information and link about the chargeback feature - I'll definitely look into this as I paid by CC. The company is based in London. I'll see how things go and put a link up to the company if I don't get compensation - as a warning to others. I want to give them a chance first.

Hi Ceres, He's employed by a company - or sub-contracted. Thank you very much for your advice and the link. I'll follow these steps and see what happens.

I also want a refund on the work carried out as everything he did was wrong. The element costs £80 but this is completely swamped by the cost of workmanship.

Sorry, that was a response to an earlier question. £380 was the cost of installation only and not installation plus unit. In total >£700. The element is probably burnt out. I have arranged for another electrician to rectify the faults: i) replace burnt-out element ii) fill with water iii)...

Hi Phatboy, Yes unfortunately I paid 380 for installation and a similar amount for the radiator and element. I checked with the supplier and he confirmed this unit DOES need water and the element therefore needs to be at the bottom. My mistake was to assume the electrician knew what he was...

When I spoke to the supplier he said it doesn't require liquid and the installer confirmed the same. I'm not sure if either are correct. I need to check with the supplier on Mon to see if what I ordered matches the description of what I received.

That was just for installation.

I plan to phone the company that sent him on Monday and complain. Very expensive installation (as much as the unit itself) for a really dodgy job. Can you believe I have spent £700 on this in total? Thank you all very much for your kind responses.

The element came separately and he inserted it himself.

It's the correct way round. This is how the electrician installed it. The power controller is at the top right of the unit. Utterly ridiculous. He was argumentative, rude, swearing... He installed it the way he saw fit then left without testing it.

Here are details of the heater: https://www.towelradiatorstore.com/600x1500mm-Stainless-Steel-Towel-Radiator-Polished.html It is not getting warm despite lights flashing on unit at maximum setting. If the circuit is incapable of supplying the required current for the heater then the fuse...

Not sure if this is the correct way to upload a pic - here it is: Because the heater is connected to the circuit controlling the electric extractor fan, it only comes on when power is supplied to the fan. In this case lights to the bathroom need to be on for the fan to come on, which...

Thanks for your replies. I'll upload pics soon. The cable is connected to a fused box inside the bathroom which is also connected to the extractor fan. The LEDs on the heater are coming on, flashing (I assume still not at full temperature) but I would have expected some heat after 30 mins...

Hi everyone, Please help! I ordered a 600W electric towel warmer for my bathroom (there is no heater inside) and got an electrician to install it. He was utterly rude and arrogant and I think he botched the job (charging £380). He fixed the heater to the bathroom wall and connected the...

Thank you very much for your reply burnerman. Are the relays in the fusebox obvious - i.e. are they the only relays or are they two of many? I'm just wondering how to locate the right ones. Also, would you be able to recommend a good supplier of spare parts for these type of relays?

Hi everyone, I have a Ford Fiesta and the main beam lights would not turn off this morning even after several attempts to switch them off. I understand it could be a problem with the switching in either the steering column or the relay under the bonnet (or both) and I want to order parts but...