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Hi there, During one of the many failed Virgin installs over the last few weeks (that's another story), the 'indoor' Virgin installer/engineer was very helpful and gave me a part roll of Amphenol Broadband Solutions 006277V00BK301CU01R1 cable so that I could get on with the indoor run myself...

I can cut that down once working. ARC 2 is just another account set up on partners iPhone. ARC 3 is to my local Montex. I do wonder if all these issues were at Texecom end as you said a while back.

So I finally got around to testing the alarm at a decent time of day. I got both notifications and email (albeit to spam folder). I did get an 'ATS error' but I think that is because the Montex ARC 3 is not running today....

I seem to be in a position now where I get notifications on the app, but no emails. Emails are generated at Texecom end, so guess there is not a lot I can do from this end to fix that. I note that the more I dig around in the Digi menu I end up with ATS faults (which sometimes I can clear). When...

Will do... I'm away again this week. Will take screenshots as soon as I get back.

Physically, the Com-IP is attached to Com Port 1 and configured as such. In all three ARC configs 'Protocol Options 2' I have all ports toggled to 'on' (because when I had them as just 'Use ComPort1' I lost all messages going out).

Just another small update. I changed the 'Protocol Options 2' back to as before with all Com Ports selected.... and now I am getting the message to Montex (and app) again on a test call.... That said, still no emails - only one from three days ago...

Thanks for all your help on this. Today I seem to have to have taken two steps back. Now when I log on/off as engineer I get a notification on the app (though curiously no email now). However, when doing a test call I don't even get a message to Montex anymore... (but I do get the engineer...

I did wonder why he had all com ports enabled also, and did last night change it to just com port 1. That said, when doing a test call it still seemed to try all com ports when looking at the keypad... My last test last night was to define three ARC tabs. The first was IP addresses as per...

Following this, I set up Montex and changed the ARC's IP addresses and did another test call. This seems to have been successful, so can only assume that there is an issue getting out of the network, or being received at the Texecom end.....

OK, got home and had a bit of a play. Compared my settings with a good friend who is very knowledgeable about this panel. In his config, within Wintex I could see that under 'Communication Options / Options' the area accounts had the account number under them (generated from the app). In...

It is a TP-Link Deco M9 mesh network. It fired up with the 68 subnet and I just went with it. All my 'mission critical' stuff is on fixed IP's from 125 upwards.

Just to confirm, when on this page and I do make a remote connection with the app I do see the 'Com1 Connected' (or something like that). My understanding is that it wont push with anything connected (App/Wintex), but have tried numerous times with a test call.

Yeah, says Texecom rkp v2.0.9.1 for the Android app. When I re-click on 'Register Account' I get: User already registered Account located Sitename updated Email address updated Check for token Token already registered I did wonder if I could install Montex locally and at least see if panel...

Not a lot by the looks of things. I'm not at home at the moment. This was what I saw last time:

And some more photos:

Rather than resurrect this thread COM IP - Problem Notification (and test call) | DIYnot Forums thought I would create a new one (though essentially the problem is almost the same). I have followed the COM-IP instructions to the letter and am not getting any notifications, and test call does...

OK I ordered Ikopro Synthaprufe 5l for £22 a pop... which was half price :D http://shop.parkerbs.com/product/Ikopro_Synthaprufe_Original_5L_H00037 Now I just need to find something cheap for protection, because I have at least 30 sq m to line.. even polystyrene sheet is working out...