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Matmo...Got a copy of the quote. It doesn't state there's a propblem with my work...it's not a 'report' just a standard run of the mill quote for the work to be done. I'm sure eventually somebody will advise her to get a report from some governing body of some kind if she wants to pursue it in...

Cheers Matmu. The quote she sent me for 'remedial' work was a complete redorate.....everything !! She has said that the decorators she had in said the only course of remedial work was to strip and start again. Whether that's true or not I don't know.!!! So my case is ....'the hall was okayed by...

transam and matmo Thanks for taking the time to respond. Matmo's experience in court very helpful..thanks. Glad I've respondwed to all her letters even though other advice was to ignore them....think that looks better to the court. My estimate originally, which wasn't very detailed basically...

transam....don't suppose you fancy representing me in court do you ? You say 'don't go to arbitration' How does that work ? Do I get a choice ? How can I tell if 'she's taken others to court in the past' ?

Ok. Will take ypur advice and keep you posted folks. Chappers.....So somebody has actually been to court ? Was it long ago ? You say it was thrown out ? How much were you being sued for if you don't mind me asking and was it thrown out completely and you paid nothing ? Advice appreciated.

Bahco... Your a tough cookie aren't you ?? But to be honest I appreciate your advice.....and I'm going to take it. This is my plan after receiving yet another letter this morning. I'm going to send a final letter stating I will go round and do remedial work on a few ' problems ' and state...

Just a quick update. Have received a letter from the local Trading Standards people telling me that the customer is not happy with my work and to contact her within seven days. So I think she'll go the whole hog to be honest. wrote to her again asking for a copy of this estimate to do remedial...

masona, Am going to a local solicitor under their free legal advice clinic scheme 30 mins. CAB seem to put you in touch with them anyway.

Cheers 1John. Not a bad idea actually re charging her for 'catdamage.' Now you mention it I suppose I could say I can do this, this and this but if you want me to do this you will incur a further charge....might make her think....oh sod it. think the process for her taking me to court would...

Andy...you did indeed advise me it might be better to take a female with me and Bahco.....your both right. Will tell her what I'm prepared to rectify and then the balls in her court...If she wont accept it then as they say in Russia ' Toughski ****ski !!' Cheers all.

Bahco... So no more negotiating with her ? Let her take me to court ? I will have plenty of supporting evidence ? Presumably you mean evidence as in the judge believes my story completely and not hers and I win the case .......easy peasy....I don't think. What's that famous old saying.....The...

Well, went round last night. Took a friend with me with camera. She wouldn't allow him in !! Fair enough I said..it's your house. She'd got my reply to her letter in the morning. Anyway she gave me a snagging list...actually 3 pages of A4 with 197 snags on it !!! I kept my patience, read it...

She's phoned !!!!! though she says she's not got my letter have arranged on the phone to go up tomorrow,,,Friday..Think she's just not bothered or no time to pick letter up from post office. Have tracked it on PO website..it still in process of delivery which by now means she's not signed for...

markfxy. Wonder if I could bill her for the ceiling I didn't charge her for and window sill. Interesting thought. Or have I now lost the chance to bill her ?

Again thanks for all replies. Quick update....legal advice is NOT to ignore her letter as she has already said in her letter I've not gone back ( total lie ) I signed her registered letter so legal people says looks bad on me to ignore it if it came before a judge. Drafted letter...

Thanks all for your replies....feel a little more at ease now. Will draft a letter refuting her accusation that she has asked me to come back on numerous occasions to rectify problems because she hasn't ! I went round when asked...she said again she was happy and when she phoned again four...

Wow... Joe 90 !!! Not too sure mate that's the right course of action.....or is it ? Maybe you've had experience of this and it worked for you. Unfortunately I did sign for thr registered letter she sent...bad move Joe ??

Cheers Robbie. NigeF....do you mean take my chances in the small claims court or take Her to court ? If so ....what for ? Already been paid. I've been back as I've said and just remembered..... arranged to go back again just before hols but SHE cancelled as she got called into work. I think...

Will draft letter but at what point do I say ' Come on Mrs Play fair' And does she hold all the aces ?

Long story short... Decorated lady's house.....she was very very picky but hey ho that's life. Finished the job which came to £900 exc paper. She said it's great ...loved it ! Two days later she phones and says there are a couple of problems. So off i trots the next day. There was a mark on...