Long story short...
Decorated lady's house.....she was very very picky but hey ho that's life.
Finished the job which came to £900 exc paper. She said it's great ...loved it ! Two days later she phones and says there are a couple of problems. So off i trots the next day. There was a mark on the paper which i got off and the cat had walked along the still tacky window sill !!! I said ok then and re-painted the window. All ok now says I...oh yes I love it it's great she replies.
FOUR weeks later she phones again saying more problems...
Ok I'll come up says I but off on my hols in 2 days so wont promise it will be before that but will ring when I get back.
So I text her on my return for her to reply ' Letter in post to you'
The letter comes from herself though I think it was after legal advice going off the wording...says she tried to get me back on numerous occasions..wants me to fix the problems and including new paper and she's got a quote for remedial work for £1900 !!! Over double my original charge.
So my question is has anybody else had the same problem and what was the outcome ? Obviously I will be taking legal advice but would welcome comments from anyone. Thanks
Decorated lady's house.....she was very very picky but hey ho that's life.
Finished the job which came to £900 exc paper. She said it's great ...loved it ! Two days later she phones and says there are a couple of problems. So off i trots the next day. There was a mark on the paper which i got off and the cat had walked along the still tacky window sill !!! I said ok then and re-painted the window. All ok now says I...oh yes I love it it's great she replies.
FOUR weeks later she phones again saying more problems...
Ok I'll come up says I but off on my hols in 2 days so wont promise it will be before that but will ring when I get back.
So I text her on my return for her to reply ' Letter in post to you'
The letter comes from herself though I think it was after legal advice going off the wording...says she tried to get me back on numerous occasions..wants me to fix the problems and including new paper and she's got a quote for remedial work for £1900 !!! Over double my original charge.
So my question is has anybody else had the same problem and what was the outcome ? Obviously I will be taking legal advice but would welcome comments from anyone. Thanks