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Yes its entry exit and the exit delay is set to 60 seconds, no change from the original setting when it working ok.

All sorted with all the firmware upgrades done successfully and the new app connected and logged in. Disappointed with the diagnostics in the cloud account though. I guess wintex would give me more comprehensive diagnostics such as battery strength etc.

Thank you for your kind response. I have successfully connected my cloud account to the panel. I will run full disgnostics to make sure everything is working ok. Then I'll flash the smartcom and flash the panel. Are there any pointers you can give thereafter?

Does Wintex have this facility?

Just to note. I do have my own texecom cloud account although didn’t see the need to use it. Thinking ahead would i be able to bind the texecom connect to my own cloud account?

Hi, heres the details Smartcom 03.03.00 Firmware version 5. 02.01

I’ve been maintaining a Texecom Elite since the local alarm installer went under. I’m currently using a V1.0.12.07 app which is old and I've just had a notification to upgrade. Even though i have the engineer code i’m unable to upgrade as i don't know the email address and password. Is there...

Since the roof is 60 years old, a new roof would be more thermally efficient, and we plan to stay for another 30 years or until we die, I'm gathering quotations for a new roof because it appears that the rot has spread to various areas. Since two roofers have already stated that a new roof is...

So i’ve had a local company pop round to take a look at the roof. Transpires none of the tiles are nailed to the laths (i thought they were placed over the laths not nailed). Lath in the photo showing sign of rot and theres little over hang with the tiles. Been told i need a new roof. This is...

After further investigation i noticed that a roof tile had slipped. I got a local roofer in to take a look and he has said some of the lafts had rotted which has caused the slippage. He’s not sure how far up the problem is although he noticed a hole in one of the tiles halfway up. He was in...

I noticed a wet patch on the brickwork after a heavy downpour. Its adjacent to the down pipe. See photo. I havnt been able to get up the ladder to take a look due to the weather. I assume it could be a blocked or partially blocked downpipe? Any ideas?

Found that i can make outgoing calls but not incoming.

Theres no shorts from what i can see. Have taken them out splay them apart, cut the cable back a bit but same problem.

Is there a fix if a short occurred or is this a call out to virgin.

Reconnected 2/3/5 and the same problem. Not sure whats going on as it was fine before disconnecting image 2 in the bedroom

I re-decorated an upstairs bedroom which had a telephone extension (see Photo 1), or I assumed it was an extension. This extension hasn't been used for years so I decided to disconnect it. I then noticed a few days later that nobody could call in on the landline and the caller receives a message...

I’ve noticed a large damp area on our front doorstep. The doorstep is within a dry warm porch. I’ve included photos for reference. I’m wondering where this is coming from, i suspect the outside storm drain may have become overwhelmed with the current heavy rain fall making the ground saturated...

Many thanks for the reply. One last question. What batteries do the texecom bell boxes take. Its the same as the attached photo.

Hi Secureiam, Many thanks for the reply. Does this include the bell box?

My alarm system is a Texecom Premier Elite. This year I intend to replace the batteries in the wireless PIR’s, main panel battery and the wired bell box. Will the tamper be put on hold/pause while I swap out the main control panel battery and wireless PIR batteries if I enter the engineer code...